Lifeline Project Annual Review 08/09

About Lifeline

Lifeline has nearly forty years experience of managing drug and alcohol services, and of developing and supporting health, social and criminal justice expertise. During that time we have seen more than one revolution in perceptions of, and responses to drug use.


At Lifeline we believe we must continue to evolve, learn and participate. We aim to do so within a diverse, flexible and mature outlook.



We aim to balance our business development with a strength of commitment to our values in order to deliver the best support to the sector, and ultimately to make a difference where it matters.


We currently provide a diverse range of alcohol and drug services including harm minimisation, needle exchange, drop-in, day programmes, prescribing and shared care, abstinence work, community-based detoxification support services, community development programmes, criminal justice/prison initiatives, family work, employability initiatives and services for young people. Geographically these services are spread across Yorkshire and Humber, the North East, the North West and London and we work in diverse towns, cities and villages.


Lifeline has four key themes underpinning its work today and guiding us into the future. These shape and support our work in addressing the current and future needs of service users, commissioners and localities. They are:


Services: We continue to develop inclusive, competitive and forward-looking services that include stakeholders at all levels. Working closely with commissioners, we seek to place the service user and community member at the centre of our work. This year we have increased our delivery to people using alcohol, including targeted work with young people. We have collaborated on significant work with alcohol related offenders alongside YHIP [Yorkshire and Humberside Improvement Partnership].

Governance: Viability and Accountability; Safety and Quality: Our robust corporate governance structures have supported a significant strengthening of our delivery frameworks and support systems. We have recently restructured and enhanced our Clinical Governance framework [see Governance section]. We run a continuous safeguarding policy development group. These frameworks are scrutinised at the highest level of the organisation and are subject to internal and external monitoring and reporting.

Workforce Development: In the course of the last year we have made significant progress in further engaging our staff in being the best they can be, as our delivery frontline. We have pulled staff together against a growing number of development areas including criminal justice, recovery, quality and clinical governance. We continue to establish sound training programmes. We believe that our service users deserve the best support available to move away from problem drug and alcohol use, to stay safe and out of prison, and receive optimum support when in distress or chaos.

Commitment to Learning, Campaigning and Education: Lifeline believes in sharing its knowledge and expertise with our workforce, and in learning from and with our stakeholders including the general public. We aim to participate in sharing knowledge and information that impacts on health and wellbeing. We also aim to make practical and real progress without ignoring the complex problems substance use poses for individuals and society. Our Publications and online discussion [FEAD] reflect our position that no one modality fits everyone.

See also: Directorates Reports; Contacts; Governance